Refund policy

Last updated: 23 July 2026

OptiSave is operated by E&S Technology Pty Ltd (ABN 50 676 583 314). This policy explains our change-of-mind returns process and does not limit any rights you have under the Australian Consumer Law or other applicable consumer laws.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, unsafe, materially different from its description, or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. Please contact us as soon as possible so we can assess the item and provide the appropriate remedy. We will cover reasonable return costs where required by law, including for faulty or incorrectly supplied goods.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days after delivery. To be eligible, the item must be unused, unworn, unaltered and in the same condition in which it was received, with its original packaging and proof of purchase.

Change-of-mind returns are not available for products that have been customised, fitted with prescription or replacement lenses, adjusted or otherwise altered after delivery. These exclusions do not apply where a remedy is required by law.

Starting a return

Email admin@optisave.shop with your order number, the item you wish to return and the reason for the request. Please wait for return instructions before sending an item. Returns sent without prior authorisation may be delayed.

Return shipping and refunds

For an approved change-of-mind return, you are responsible for safe return shipping and its cost. Original delivery charges are not refundable unless required by law. We recommend using a tracked service because you remain responsible for the parcel until it reaches the nominated return address.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.

Order changes and cancellations

Contact us promptly if you need to change or cancel an order. We cannot guarantee a change or cancellation after fulfilment has begun. If an order has already been dispatched, the applicable return process will apply.

Contact

Questions about returns can be sent to admin@optisave.shop.